We operate a Zero Tolerance Policy to protect patients, visitors and staff. Violence, aggression or abuse - whether physical, verbal, or online - will not be accepted.
This includes:
- threatening, intimidating or offensive behaviour
- discriminatory remarks or harassment
- shouting, swearing or abusive language
- damage to property or deliberate disruption of services
In serious cases we may ask the individual to leave the premises, report the incident to the police, or remove them from our patient list in line with NHS regulations.
All incidents are recorded and investigated to ensure a safe environment for patients and staff.