Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use our Accurx triage system Monday to Friday from 8am to 6pm. We will respond within 1 working day; but this may be longer for administrative requests.
• phone us on 01709 590590, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 3 weeks:

• use our Accurx triage system, Monday to Friday 8am to 6pm. We will respond within 1 working day; but this may be longer for administrative requests.
• phone us on 01709 590590, Monday to Friday from 8am to 6pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• by text or email

Appointments by phone, text or email can be more flexible and often means you get help sooner. These types of consultations may not be appropriate for everybody, so maybe converted to face to face.

Check‑In

Please arrive on time and check in at reception or via our electronic system.

Can’t attend? Cancel as soon as possible so we can offer the slot to someone else.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• phone us on 01709 590590, Monday to Friday from 8am to 6pm
• reply CANCEL to your appointment reminder text message

Non‑Attendance Policy

Missed 3 appointments within 6 months (including children’s) may result in removal from our list. Please help us keep appointments available by attending or cancelling.

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

When you call to book an appointment, you’ll be asked a few brief questions to help us connect you with the most appropriate healthcare professional. Our reception team has undergone specialist training and gained additional skills to play a key role in improving access to primary care. We aim to ensure our patients reach the right service more quickly and effectively.

Appointments outside normal hours with GPs, nurses, and healthcare professionals across Doncaster.

Find out more & book

Suspect a urinary infection? Bring a urine sample to reception - no appointment needed (if aged 16+). If under 16, please book a nurse or GP slot.

You can request a chaperone for any appointment. One will also be offered if needed during your consultation.

Home visits are for housebound patients or at the discretion of the doctors and are for seriously ill patients (who cannot attend surgery).  All requests should be made before 10.30 am.

Lack of transportation to the health centre is not a valid reason for a home visit.

You can be visited at home by a community nurse if you are referred by your GP. You may also be visited at home by a health visitor or midwife if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Pharmacists can give you expert advice on a range of conditions and suggest medicines that can help. They may also be able to offer treatment and prescription medication for some conditions — without the need to see a GP. This free NHS service is known as Pharmacy First.

Conditions that can be treated include:

• Earache (aged 1 to 17 years)
• Impetigo (skin infection) (aged 1 year and over)
• Infected insect bites (aged 1 year and over)
• Shingles (aged 18 years and over)
• Sinusitis (aged 12 years and over)
• Sore throat (aged 5 years and over)
• Urinary tract infections (UTIs) (women aged 16 to 64 years)

If you go to a participating pharmacy with one of these conditions, the pharmacist will:

• Offer you advice and treatment where appropriate
• Provide prescription medication if clinically suitable
• Refer you to a GP or another healthcare professional if necessary
• Update your GP health record following the consultation

If you are outside of the listed age ranges, the pharmacist can still provide advice but you may need to see your GP for treatment.

Read more about how pharmacies can help on the NHS website